Frequently asked questions
Find answers to the most common questions about our massage chairs, delivery, returns and warranty. For any other question, contact us: we reply within 24 business hours.
Is a massage chair hard to use?
Not at all. Our chairs plug into a standard US outlet and start with one button. Automatic programs do the rest, so you can sit back and relax right away.
I'm buying it as a gift for my parents. Can they use it on their own?
Yes. One button is enough to start a full massage. If they ever have a question, they can call or email our team directly, Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time).
Will the massage be too strong for me?
You stay in control. The settings available for each chair are listed on its product page. If you have a sensitive back or a health concern, we recommend asking your doctor before use.
Will the chair fit my height and body?
The dimensions of each chair are listed on its product page. Not sure which one fits you best? Email us your height at contact@melloramassage.com and we'll help you choose.
What if the chair breaks down?
Every chair is covered by a 2-year warranty. Just email contact@melloramassage.com with your order number and a short video of the issue, and we'll take care of it.
What happens if my chair arrives damaged?
Report any damage within 48 hours of delivery, with photos, and we'll find a solution. A defect that appears later is covered by our 2-year warranty. See our Refund Policy for details.
How long will it take to receive my order?
Estimated delivery is 5 to 7 business days. See our Shipping Policy for details.
Do you offer free shipping?
Yes, shipping is free on all orders across the United States.
How do I track my order?
As soon as your chair ships, you'll receive an email with your tracking number.
What if the chair isn't right for me?
You have 30 days after delivery to change your mind and return it. Return shipping costs are paid by the customer. See our Refund Policy for details.
When will I get my refund?
Once your return is received and checked, your refund is issued within 7 days to your original payment method.
Can I cancel my order?
Yes, as long as it hasn't shipped yet. Email contact@melloramassage.com with your order number. If it has already shipped, you can return it under our Refund Policy.
Is my payment secure?
Yes. Payments are processed over an encrypted connection, and we never store your full card details. We accept Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Shop Pay and PayPal.
Who is behind Mellora Massage?
Mellora Massage is an online store operated by Jules Vaucelle, sole proprietor (SIRET 103 127 023 00010), 14 Rue Desaix, 44000 Nantes, France. We do not have a physical store. We ship across the United States.
How can I contact customer service?
By email at contact@melloramassage.com or by phone at +1 (810) 328-5546, Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time). We reply within 24 business hours.
Contact information
Seller: Jules Vaucelle, sole proprietor (entrepreneur individuel) – trade name Mellora Massage
SIRET: 103 127 023 00010
Address: 14 Rue Desaix, 44000 Nantes, France
Email: contact@melloramassage.com
Phone: +1 (810) 328-5546
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time). Closed on weekends and US public holidays.
Response time: within 24 business hours.