Refund policy

At Mellora Massage, if an item is not right for you, you benefit from the return conditions detailed below.

1. Legal right of withdrawal (14 days)

In accordance with Articles L221-18 et seq. of the French Consumer Code, you have a legal withdrawal period of 14 days from receipt of your order, without having to give any reason or pay any penalty.

2. Extended commercial period (30 days)

Beyond this legal right, we offer you an extended commercial period of 30 days from receipt to change your mind and request a return.

3. Condition of returned items

Items must be returned complete (accessories, manuals, remote and power cables), in their original packaging. You may handle and try the product as you would in a store. In accordance with Article L221-23 of the French Consumer Code, a deduction may apply if the product has been used beyond what is necessary to check its nature, characteristics and proper operation, or if it is returned damaged or incomplete.

4. Return method

Returns are sent by the carrier of your choice. We recommend a tracked shipment (with a tracking number), which is the only proof of shipment in case of dispute.

5. Return shipping costs

Return shipping costs are paid by the customer. No prepaid return label is provided: you pay for the shipment yourself and choose your shipping method.

6. Restocking fees

No restocking fee is charged. You only pay the cost of shipping the package to the return address we provide.

7. How to make a return, step by step

Contact us at contact@melloramassage.com with your order number and the item(s) concerned.
We send you the return address and the instructions to follow.
Carefully pack the item in its original packaging and ship it with tracking.
Send us the tracking number of your return.
As soon as it is received and checked, we issue your refund.

8. Refund timing and method

Once your return is received and checked, the refund is issued within 7 days to the payment method used for the order (credit card, PayPal, etc.). The time it takes to appear on your account then depends on your bank.

9. Damaged, defective or incorrect items

If your package arrives damaged or the item does not match your order, let us know within 48 hours of delivery, with photos: the return and the refund (or exchange) are then entirely at our expense. A defect that appears later is covered by the 2-year legal guarantee of conformity from delivery (Articles L217-3 et seq. of the French Consumer Code), with return at our expense, as well as by the guarantee against hidden defects (Article 1641 of the French Civil Code).

10. Exchanges

Would you like another model? The simplest way is to return the item for a refund and place a new order, to guarantee the availability of the product you want.

11. Cancellation before shipping

As long as your order has not shipped, you can request its cancellation by email. If it has already shipped, please follow the return procedure above.