Terms of sale

These terms of sale govern all sales made on the website https://www.melloramassage.com/, operated under the Mellora Massage brand. Placing an order implies full acceptance of these terms of sale.

1. Products

Our products (massage chairs: Crown, Glide, Summit, Flow, Drift, Breeze and Haven) are described and presented as accurately as possible. Photos and descriptions are provided for information purposes and may show slight differences, without engaging the seller's liability.

2. Prices

Prices are shown in US dollars (USD). Applicable sales tax, if any, is calculated at checkout. Shipping is free. Mellora Massage reserves the right to change its prices at any time; the applicable price is the one in effect when the order is confirmed.

3. Orders

An order is confirmed after acceptance of these terms of sale and confirmation of payment. A confirmation email summarizing your order is sent to you. Mellora Massage reserves the right to refuse or cancel any order in the event of a dispute, suspected fraud or unavailability.

4. Payment

Payment is made online, securely (SSL encrypted connection), by credit or debit card (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay or Shop Pay. You are charged when the order is confirmed. No full payment card data is stored on our servers.

5. Delivery

Delivery terms, areas and times (free shipping, 3 business days of processing, 2 to 4 business days of transit, 5 to 7 business days in total within the United States) are detailed in our shipping policy.

6. Right of withdrawal and returns

You have a legal withdrawal period of 14 days, extended to 30 days on a commercial basis. Return shipping costs are paid by the customer, with no restocking fee. The full conditions are set out in our refund policy.

7. Legal guarantees

All our products benefit from the 2-year legal guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), independently of any commercial warranty.

8. Liability

Products must be used in accordance with their intended purpose and the regulations in force. Mellora Massage cannot be held liable for improper use. Our liability is limited to the amount of the order.

9. Intellectual property

All content on the site (texts, visuals, logo, brand) is protected and remains the exclusive property of Mellora Massage. Any reproduction without authorization is prohibited.

10. Personal data

The processing of your data is described in our privacy policy, which complies with the GDPR.

11. Governing law and disputes

These terms of sale are governed by French law. In the event of a dispute, an amicable solution will be sought first. In accordance with the regulations, the consumer may use a consumer mediator free of charge to resolve the dispute amicably. Failing agreement, the French courts have jurisdiction.