Shipping policy

At Mellora Massage, we do everything we can to make sure your order reaches you quickly, in good condition and with full transparency. Below are the complete details of our delivery conditions.

1. Shipping costs

Shipping is completely free on all orders, with no minimum purchase. No shipping fee will be charged at checkout.

2. Delivery area

We currently ship within the United States. International shipping is not available at this time.

3. Order cut-off time

The order cut-off time is midnight (12:00 AM, Eastern Time).

Any order confirmed and paid before midnight is registered the same day.
Processing then starts on the next business day (Monday to Friday).

4. Processing time

The processing time for your order is 3 business days (Monday to Friday, excluding weekends and public holidays). This is the time needed to check, pack and hand your order over to the carrier.

5. Transit time

Once your package has been handed over to the carrier, transit time is 2 to 4 business days (Monday to Friday) for all destinations we ship to in the United States.

6. Total estimated delivery time

Adding processing and transit, the total estimated delivery time is 5 to 7 business days from the confirmation of your order.

Step	Time
Order cut-off time	Midnight (12:00 AM, Eastern Time)
Processing	3 business days
Transit	2 to 4 business days
Total estimated	5 to 7 business days

7. Non-shipping days

Orders are not processed or shipped on Saturdays, Sundays or public holidays. An order placed on a weekend or public holiday is processed from the next business day.

8. Carriers and delivery method

Your packages are entrusted to recognized partner carriers and delivered to the shipping address you provide at checkout.

9. Order confirmation and tracking

You receive a confirmation email as soon as your order is confirmed, then a second email with a tracking number as soon as it ships. This number lets you track your package in real time until delivery.

10. Incorrect or incomplete shipping address

It is your responsibility to check that your address is correct when ordering. If an incorrect or incomplete address causes a return or a failed delivery, contact us as soon as possible: we will help you reship the package as soon as it is returned to us.

11. Late or undelivered package

If your package is several business days past the announced delivery time, first check the tracking, then contact us. We will immediately open an investigation with the carrier and find a solution (reshipment or refund).

12. Lost or damaged package

If your package arrives damaged, refuse it if possible or take photos upon receipt. If your package is lost or damaged, contact us at contact@melloramassage.com: a replacement or a refund will be offered.